Contact the Citizens Advice consumer helpline on 0808 223 1133 if you need more help - a trained adviser can give you advice over the phone. You should politely explain the situation with what inspired you to buy their product earlier so that the company will get motivated to take prompt action. My order number is #_____. The order was received timely to me. We apologize for shipping the wrong item to you and acknowledge the mistake. In the meantime, we ask that you kindly return the __ (name of wrong item) __ you received, along with a copy of receipts for your shipping costs. The letter should mandatorily contain details about the product such as the type, the date on which the product was bought and the like. Since the letter is a complaint, a formal structure has to be maintained to it. Letter of apology to customer for the delivery of wrong shipment. We are shipping out your order per your exact specifications [attached] today. Send your letter certified so you receive a return signature, this you keep in your records as proof you sent the letter. In case you do not want the product any more, please feel free to ask for a full refund. 4 Min Read. Apology Letter Wrong Item Shipped. ... Damaged, or Incomplete Product • Letter Templates and Guide. I have also enclosed a copy of my ___receipt/credit card bill___ If you have any questions, you can reach me at 555-555-5555. If you want to talk to us in this regard, we will be happy to answer your concerns. A well written, and thoughtfully composed complaint letter is a good first step to … Example letters to apologize for a defective, damaged, or incomplete product. Writing a Complaint Letter for Bad Product or Service. Instead of a (name of the product) I have got a (name of the product). I … You may expect to receive this in approximately __(length of time)__. With reference to the invoice copy attached, I am writing this letter to you to let you know that on April 18, 2015, I placed an order for the lot of 100 pieces of eye shadow kit of your brand. Re: Apology & replacement of damaged goods. Sample Letter to Return Products or Ordered. Always address the letter to the senior officer of the firm. It … Letter to trader about unsolicited goods or services. You can return the wrong delivery to our delivery person. ... simply return the toaster to our nearest outlet to receive a replacement or a refund. Agape Suppliers. October 14th, 2019. 234 Greatwall Ave, Chicago, IL 91223. Further help. Sincerely, We will gladly reimburse you for shipping costs of the returned item. Sample Letter to Apply For Air Conditioning Service Contract; Request Application for New Electricity Connection; Complaint Letter format for Misuse of Mobile Phones in Class; Complaint Letter format to Municipality about Tree Cutting How to write this letter: 1: Apologize for the reader's inconvenience. Complaint letter otherwise called as claim letter is generally written to get the defectives done rectified. I expect to receive the product with no further delays, before two weeks have elapsed. Dear Mike, Thank you for letting us know about the damage three sets of iron boxes in the last consignment we delivered to you on September 9th, 2019. Dear {Mr./Mrs. Name}, Thank you for bringing our attention to Order # {Number}. I would like to inform you that I have ordered a (name of product) from your (site) last week and I have received the parcel today itself and I am very much disappointed with the product. 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